"Great Salesperson, Great Product and Quality Dealership"

Mr. Faricy,

On the 2^nd of January this year (2010), my Fiancé, Nicole and I embarked on a new Jeep purchase.  We already knew that we wanted a Grand Cherokee as Nicole had owned one before and I currently own a TJ.  We are Jeep people to say the least.  We had driven through your lot and had identified two or three Grand Cherokees that we wanted to look at.

Nicole and I were referred to seek out Eric Holt as a salesman.  When we sought him out we learned how early we were and that he would not be in for a couple of hours.  Having some time to spare, Nicole and I went to a "competitor" down the street from Faricy.  After hours of talking and looking over their selection of used Grand's, Nicole and I were literally about to sign on a vehicle that we felt was what matched our needs.  In the back of my mind though I wanted to look into a Black '07 Grand that was on your lot. 

I was given the Grand Cherokee from the "competitor" to "try it out" for a lunch period.  In doing so I still wanted to look at the Faricy Jeeps.  Having all our ducks in a row, we drove to your lot, asked for Eric, and basically stated that we were ready to buy the Jeep we were driving.  I cut to the chase and told Eric I wanted to drive a 6-cylinder Grand and the black v-8 Grand I had been eying for days.  We drove both and within minutes Nicole and I knew that the Black V-8 was the Jeep we wanted.

The fun began.  In the past the price battle has lead me away from dealerships.  But with Eric, we laid it out and started firm on the price.  He knew we were serious and that we wanted your business and that Jeep.  Within what seemed like very little time we had agreed on a price and Eric had sold that Black '07 Grand to Nicole and I.  We had walked away with a better vehicle, a warranty, lower miles, and a feeling of success!

The reason for my letter/email to you is due to what else Eric had done for me personally.  During the transaction I stated that I wanted a part replaced on the 4-low shifter, a Jeep hat, and a build sheet from Eric as part of the sale.  The hat and build sheet were more of a fleeting idea, but I felt it was important to me.  Two weeks later I called Eric and he told me to come in to collect. 

Eric Holt was a very pleasant and honorable man to deal with.  I feel this needs to be noted as the owner of the Faricy dealership.  Too often the good people go unnoticed in life and hopefully he has not.  Eric kept his word and made me feel like he actually cared about our transaction.  More importantly though, he made Nicole feel like she was just as much a part of the process.  He even detailed her Jeep for free when she went in the other week.  That makes me very happy.

Mr. Faricy, I thank you for your product, your salesman, and your quality dealership.  Eric Holt has definitely earned my future repeat business as well as your dealership.

Jon M. Owner of a 2007 Jeep Grand Cherokee,

"Service Fixed It Right"

Hi Lance,
Just a short note to let you know that while I was driving into work at 5:40AM this morning, I found I could heat up my Jimmy Dean Sausage Biscuits over the 1999 Jeep Cherokee's heater vents!!! When you folks fix something, YOU FIX IT!!! Thank you so very much! With very best regards,
Andy.

Andrew C. Owner of a 1999 Jeep Cherokee,

"Wonderful Help & Guidance"

Tom,
We really do appreciate your time and guidance in putting one of the girls in the 2004 Cavalier. We are happy that we have found a dealership that we feel comfortable working with. Along with our thanks to you, please pass along a thank you to all the others at the dealership for their assistance in helping us with this purchase. And please pass along a special thanks to Marc for his time and assistance, too!!
Best wishes for a prosperous and healthy new year.

Alan & Leslie D. Owners of a 2004 Chevy Cavalier,

"Outstanding Vehicles and Service"

On December 31, 2009 I literally spent an eight-hour day in The Faricy Boys dealership in Colorado Springs, for the purpose of purchasing a 2010 Jeep Patriot. Albeit it a rather long process this time, mainly because of my credit challenges, the entire experience was surprisingly pleasant and forthright. From my initial contact with Shannon Collamore via the Internet right up to the sit-down with Jayson Phelps to seal the deal, I was never pressured at all by any member of your staff. The salespeople are upbeat and friendly, as is the Faricy finance team. I watched a lot of prospective transactions during the day so I got a good exposure to what this auto dealership is all about. And that is SERVICE. My salesman, Jack Reak, was superb and very patient with my financing needs. He was extremely knowledgeable about the Patriot and easily answered all of my questions -- plus I got to do a lot of people watching, too, and I somewhat enjoyed that. At the end of the afternoon, Eric Holt laughed as he saw me "still sitting there" waiting for my auto loan approval. I kiddingly told him I was now on the payroll! I was further impressed to see even one of the owners working side by side with the salespeople to assist customers. It was a beautiful day to be looking for a new car, I met a bunch of new people, I got to just relax and read a good magazine, and drove home with a new 2010 Jeep Patriot - AND a very nice tax credit to boot. Sure, it took all day, but the Faricy Team worked as long and as hard as needed to put me in my new Jeep. How good is that? In the future, I will not hesitate to refer my friends and family to The Faricy Boys for outstanding vehicles and great service!

Barb V. Owner of a 2010 Jepp Patriot,

"Happy Repeat Customer"

Tom,

Happy Holidays to you as well and a Merry Christmas. Hopefully we will be driving back to Missouri - weather permitting in a few days so it will be nice to have the Pacifica. So far Karen and I are really happy with it.

Thanks for working with us on all the vehicles we have purchased from Faricy thus far. You are the reason we keep coming back. I appreciate the no pressure approach. Not many dealers work that way.

I think we are up to six vehicles. 98 Honda Prelude, 03 Ford F150, 85 Eldorado, 04 Jeep Grand Cherokee, 01 Jeep Cherokee and most recently the Pacifica.

Thanks again Tom and enjoy the holidays. Hopefully you will have a few days off.

Darryl A. Owner of a 2004 Chrysler Pacifica,

"Polite, Helpful and Professional"

Dear Tom,

It has been a great pleasure buying a car from you at Faricy Boys. Every person we were involved with was polite, helpful and professional. I appreciate that no one used high pressure techniques on either my husband, Doug, or on me. I also appreciate that I was taken seriously as a customer even though I am a woman. That is not always the case, especially in car dealerships! I will certainly tell my friends what a great experience this has been and I look forward to keeping in touch.

 

Thank you for contacting me and asking for feedback. Thank you for a perfect purchasing experience!

Maja K. Owner of a 2010 Jeep Liberty,

"Great Follow Through"

I would like to take this opportunity to thank you and your staff, especially Eric Holt, for all the work that went into finalizing the recent purchase of our Jeep Wrangler Rubicon. With the installation of the hard top our level of satisfaction has truly been met and would like to thank you very much for seeing this through to completion as you said you would. I also want to thank Eric for his follow through and timely resolution to all issues that arose during this period. Mike Cope in Service was also very helpful. Thank you again.

Bob and Jody H. Owners of a 2009 Jeep Wrangler,

"Customer Service #1 Priority"

I just want to say that I called on August 17, 2009 regarding needing my 2005 Jeep Liberty serviced and I received great service. The malfunction light on my Jeep was not going off. I had made an appointment with Carmax (where I had bought it) to drop the Jeep for service, when I called Carmax and told them that I was on my way, they had no record of my appointment. I was not a happy camper. They did, however, give my your phone number to call. At this point, my stress level was pretty high. I called your service department, and was surprised to be told to come right in. Ben Swain was my service advisor. His professional demeanor alleviated my anxiety. He also told me that he would put the Jeep on the computer to see what was wrong with it. He wanted to insure that I did not have to pay for a rental if I did not need to. After the vehicle was checked out with the computer diagnostics, Mr. Swain told me the rental car would be covered by the warranty. He made a call to the warranty department.

I would recommend your service department to anyone. You put your customer service as your #1 priority, and it shows. Customers count.

I will only go to Faricy for all my Jeep service needs.

Penny W. Owner of a 2005 Jeep Liberty,

"Kindness and Generosity"

Thank you so much for your kindness and generosity! When my 2nd car (yes, 2nd!) was stolen, I contacted Ryan immediately. He and Eric were so helpful and took excellent care of me. I'm very excited about my new car!

God uses generous people like you to show forth his own goodness and generosity. Thank you for reflecting him!

I pray that he blesses you as abundantly as you have blessed me. Thank you.

Jennifer B. Owner of a 2001 Chrysler PT Cruiser,

"Challenging Probelm Fixed"

I brought my 2006 Town & Country into your shop in mid May. The problem was an intermittent squeak that seemed to occur under the dash instruments. Your technician, Ron Heffner road tested the vehicle with me as we tried to recreate the squeak. We had a bit of success, but not a real example of the problem. Ron said he would look into it in the shop and attempt a fix. I left the vehicle in his care.

Your courtesy van driver immediately drove me home even though the scheduled departure was 45 minutes later. About 4pm that day I was called and told the car was fixed and ready and a van would pick me up to retrieve my car.

I picked up the car and was skeptical that the fix was a real fix especially because the service invoice indicated that the fix involved a missing part that was replaced above the head liner. I was extremely pleased to find the squeak had gone and stunned that a under dash squeak could be eliminated by a fix above the head liner. Please extend my thanks to Mr. Heffner for his efforts to fix a challenging problem. Also please thank your van drivers for their kind attention.

Robert M. Owner of a 2006 Chrysler T&C,

"Great Buying Experience"

Thank you for making the buying of a "new" car a very easy and pleasurable experience. Your salesman and finance gentlemen were very professional.

May God bless you abundantly this year and in the future with your endeavors.

Bob N. Owner of a 2008 Jeep Liberty,

"Great Impression"

We wanted to let you know how pleased we were with your dealership. After a thorough search, we decided to return to your dealership, not because we had decided on one particular vehicle there, but because of the impression that your staff left on us.

Tim Masters was very knowledgeable and personable when he took us out to test drive during our first visit. It is mainly due to his pleasant and non-pushy approach, that we returned to your dealership to purchase our van. He is truly an asset to your firm.

There were a few small things that needed to be ironed out by your service department. Again, we are more than pleased with the exceptional service that we received from Aaron Captain during our visits. He is an outstanding Service Manager.

All your staff was helpful, be we felt that you should know that Tim and Aaron definitely go the extra mile for your customers. You can truly be very proud of them.

Helga & Rainer J. Owners of a 2008 Toyota Sienna,

"Over The Road Happiness"

I'm writing this letter to highly commend Aaron Captain (Service Manager), for exceptional service, and care for an on the road customer. I was on an over the road trip, going through Co. Springs, CO., when I encountered a problem with my 2007 Chrysler Town & Country. The shop was backed up with work as a result of the other local dealership loosing it's franchise. That's another issue I don't think is right. However back to my original point, Mr. Captain kindly, efficiently and expeditiously took care of my problem, and got us on our way. Thanks again Mr. Captain. I wanted to commend this service Mgr. for an excellent job, well done.

David F. Owner of a 2007 Chrysler T&C,

"Appreciate The Service"

I want to express my appreciation to you and the crew at Faricy for repairing my 1996 Jeep Grand Cherokee last Saturday afternoon. You were kind enough to arrange for the starter to be replaced on short notice. My son and his fiancee were able to drive the Jeep to return to Federal Heights as planned the next day.

M. Allen Z. Owner of a 1996 Jeep Grand Cherokee,

"Great Customer Service"

Aaron that has worked with me both times I have brought a car trouble to his attention has given me his absolute best attention. His knowledge of the systems and his personal touch to customer service was the KEY NUMBER ONE reason for my return visit with my 2002 Durango. After working with him with my Jeep, it was clear that I not only was in the right place for service and care, it was the place that I would return to as every need on any of my cars shall arise. Aaron has won my business for years to come!! Oh, the Service Department has far surpassed my expectations as well ~ I guess they deserve the 'well done' as well!!

Clint K. Owner of a 2002 Dodge Durango,

"Thanks For Your Donation"

Dear Ben,

On behalf of the students at Pauline Memorial Catholic School and the PTO, I would like to thank you for your generous donation to our school. You truly saved the day! With your help, we now have balloons and helium to use to decorate our gymnasium for the Sock Hop tonight. We are expecting over 150 students and family members at this event. They will surely have a wonderful time with a big thanks to YOU!

Ellen H.,

"Wonderful Service Department"

Just would like to say how pleased I am with the service that I had on my jeep today. The service advisor, Bob Hoover, was so nice and professional. More important to me was the fact that the man that did the work not only advised me of what the problem was but showed me. Sorry his name is not on my paperwork. One more thing that shows me that you care about your customers is that you have the freshest coffee and the cleanest restrooms in town. Thanks!

Sam G. Owner of a 2004 Jeep Wrangler,

"Happy Jeep Owner"

The Jeep has been great!  We're all enjoying it very much.  The experience there at Faricy's was great.  We really appreciate how you did so much of the paperwork in advance so that we could get the usually painful part of a vehicle purchase done in record time.  So yes, the experience was very pleasant.  We are looking forward to using the Jeep on our RV excursions.

Thanks again so much to both of you and we'll be sure to recommend Faricy's to everyone we know!

Tracy S. Owner of a 2009 Jeep Wrangler,

"Great Service!"

I just wanted to state how pleased I was with the customer service of Aaron Captain today. I brought our 2008 Liberty (actually my wife's) in for an oil change today and we discovered a problem with one tire which required it's replacement. Not what I was expecting, but I understand why it needed to be replaced. He explained the time frame for quickly getting a replacement tire and having it installed. As the time progressed I told Aaron about a critical appointment I had to meet at 1:00. Aaron streamlined the checkout process and we finished the paperwork before the work was completed so that I was able to quickly leave as soon as the car was ready. I just made the appointment on time. Thank you to Aaron for his helpfulness and attention to customer service. The whole Faricy experience was, and continues to be, great---from the sale to the service. Keep up the great work!

Bruce K. Owner of a 2008 Jeep Liberty,

"Good Words from Pueblo"

We were researching the internet and emailed the dealership. Ryan responded right away and I exchanged emails and phone calls. I arrived at the dealership and had great dealings with Richard and the entire Faricy Boy staff. It was worth the trip from Pueblo.

Perry E. Owner of a 2008 Dodge Grand Caravan,

"Donald H. Owner of a 2009 Jeep Grand Cherokee"

Thanks for all your help! One of the things I can pass on, having worked with four or five Internet sales folk over the past week, is that your response was best for speed and accuracy. Not understanding how email works is a big drawback when connecting with guys like me with 60+ hour work weeks who are trying to get all the info in advance and minimize wasted time. I have come to really loathe the "teaser" emails and phone calls saying "we'll give a you a great deal, come in and see", especially when half the time (actually more than half in my case) they contain almost zero information about the vehicle, and the other half get it wrong. When I specify the model, trim level, drive system, and engine and they come back with no price on the wrong vehicle, I lose interest fast. I don't expect perfection, but telling me they can give me a great deal on a 6-cylinder Jeep Laredo (no other info about the vehicle, nor even a ballpark price) so I should come on in and see it, will not get my business.

,

"Drew H. Owner of a 2008 Jeep Wrangler Rubicon"

This is Drew, you helped me out with getting my 08 Rubicon Wrangler.  Now I know that I received my Jeep in March and have been having so much fun that I haven't had time to write and thank you guys.  I appreciate all that you guys did for me and could not have asked for better people to deal with.  I have posted some of my videos online on YouTube (link to follow the email) with one in particular where I thank you guys, its in the credits at the end of the video.  Thanks again for being  professional and courtersy with every step of my purchase, I appreciate the respect and care both you and Jack showed me.  I hope that this email finds you both well.

,

"Catherine & Ryan S. Owners of a 2007 Chrysler PT Cruiser"

Thanks for the honesty and integrity you demonstrated during negotiations.

,

"Wayne Y. Owner of a 2004 Jeep Wrangler"

I'll tell you that my time at your dealership was one of my better experiences at any dealership.  It's never a whole lot of fun partly because it is so time consuming to purchase a vehicle, but at The Faricy Boys everyone is friendly and the process went quite smoothly.  I really liked that I was able to find a vehicle I was interested in on the internet, and that it was ready for me when I arrived.  I did end up purchasing the Jeep, and I'll consider your dealership again when I'm in the market.

,

"Debi S. Owner of a 2004 VW Beetle Convertible"

Thanks again for everything ya'll did to help make my "car dream" come true. It truly is sincere when I say, "Faricy Boys is my Valentine this year." Best regards

,

"Dennis N. Owner of a 2008 Jeep Wrangler"

Others, car dealers and retailers can learn a lot on how to satisfy a customer from the Faricy Boys. John in service is the kind of employee any good business would like to have. Give your good employees credit for their skills in handling customers.

,

"Carla B. Owner of a 2006 Chrysler PT Cruiser"

I am writing this email to thank you and the wonderful staff for your service on our PT Cruiser. I found that it was a pleasant experience that I will definitely remember. Pete Perea was very helpful with our situation. I will definitely be bringing my vehicle for any other repairs in the future. Furthermore I will be recommending to my friends and family your wonderful establishment. Thank you for all that you do and for being so wonderful.

,

"Robert M Owner of a 2006 Chrysler Town & Country"

I brought my 2006 Town & Country into your shop in mid May. The problem was an intermittent squeak that seemed to occur under the dash instruments. Your technician, Ron Heffner road tested the vehicle with me as we tried to recreate the squeak. We had a bit of success, but not a real example of the problem. Ron said he would look into it in the shop and attempt a fix. I left the vehicle in his care.

Your courtesy van driver immediately drove me home even though the scheduled departure was 45 minutes later. About 4pm that day I was called and told the car was fixed and ready and a van would pick me up to retrieve my car.

I picked up the car and was skeptical that the fix was a real fix especially because the service invoice indicated that the fix involved a missing part that was replaced about the head liner. I was extremely pleased to find the squeak gone and stunned that a under dash squeak could be eliminated by a fix above the head liner. Please extend my thanks to Mr. Heffner for his efforts to fix a challenging problem. Also please thank your van drivers for their kind attention.

,

"Catherine S. Owner of a 2007 Chrysler PT Cruiser"

Thanks for the honesty and integrity you demonstrated during negotiations.

,

"Diana K. Owner of a 2002 Jeep Liberty"

I just wanted to say thank you for making this buying experience one that I enjoyed! Your delightful nature and your professionalism was really fantastic. Getting the information up front from the Internet service side of it was crucial as to why I decided to proceed further. Great Job!

Please also thank Jack, Ryan and Larry as well as Steve for outstanding service. I have been a sales manager for 25 years and can say without hesitation that this is the best car buying sales experience I have ever had. Should I decide to purchase another vehicle in the future (even though I live in Texas) I will consider Faricy Boys first!
Thank you again and excellent job!

,